Sponsor Reminders & Important Dates

  • Register all staff for the event - if your sponsorship package includes complimentary tickets and you need your custom codes resent to you, please contact kayla.maley@rakuten.com.
  • Login to the networking community and customize your sponsor page.
  • Ship items to arrive at the venue up to 2 days between Wednesday, April 29 and Saturday, May 2 if not bringing in hand with you the morning of. Review sponsor shipping information below. 
  • We recommend bringing a spare power strip or extension cord – you never know when you might need it!

Shipping Instructions

Below you will find important instructions for shipping items to the event. 
If you have any further questions about shipping message us here. 

A complete shipping guide provided by the hotel can be found here.
 

CONNECTION ROOM LOUNGE SHIPPING LABEL
PRIVATE MEETING ROOM SHIPPING LABEL
CONNECTION ROOM TABLE SHIPPING LABEL

*Please choose the correct shipping label, fill out the highlighted information needed and place on all sides of all boxes. 
We kindly request that you send all shipment information and tracking numbers to kayla.maley@rakuten.com.

FedEx Office Business Center
Arizona Biltmore Resort (AZB)
2400 E Missouri Ave
Phoenix, AZ 85016

Phone: 602.956.1464
Fax: 602.956.1619
Email: usa5716@fedex.com

FedEx Contacts:
Vicky Alvarez - vicki.alvarez@fedex.com
Rhonda Perry - rhonda.perry@fedex.com

Shipping and receiving hours are:
Monday - Friday: 7:30am - 5:00pm
Saturday: 9:00am - 2:00pm
Sunday: 8:00am - 12:00pm

Storage Fees
A one time storage fee applies per package stored longer than (5) days.

  • Envelopes up to 1 lb: No charge
  • 0 - 10 lbs: $5.00
  • 10.1 - 30 lbs: $10.00
  • 30.1 -60 lbs: $15.00
  • 60.1 - 150 lbs: $25.00
  • Oversize (over 6.5 ft): $25.00

Handling Fees (Estimated)

  • Small packages: $4 - $15
  • Medium boxes: $20 - $42
  • Large shipments: up to $66
  • Pallets/crates: $150+

Packages over 150lbs, pallets, and crates:

$150 per pallet/crate or $0.80 per lb over 187 lbs

  • Outbound shipping requires complete carrier airbill
  • Sponsors are responsible for third-party courier pickups and must be coordinated directly by sender. FedEx will not coordinate pickups on your behalf.
  • Outbound handling fees may apply to all shipments
  • Packages available for pickup at FedEx Office (handling fees apply)
  • Delivery to event space can be arranged after recipient check-in (delivery fee applies)
  • Contact FedEx Office directly at 602.956.1999 to schedule delivery
  • Release signature required for pickup or delivery

Event Networking Community

The Optimism 2026 Event Networking Community has launched! If you are registered for the event you should have received an email with instructions to join. Please reference the tutorial linked below for guidance and reach out to kayla.maley@rakuten.com if you need further assistance. 

Swapcard Tutorial